Privacy Policy
How we collect, use, and protect your information
Last Updated: November 27, 2025
Retail Guard AI, operated by Retail Edge Systems LLC ("we," "our," "us," or "Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered security services.
Legal Business Name: Retail Edge Systems LLC
Tax ID / Registration Number: 99-1442563
1. Information We Collect
Video Data
We process video feeds from cameras installed at your retail locations to provide AI-powered threat detection services.
Account Information
When you create an account, we collect your name, email address, company name, phone number, and billing information.
Usage Data
We collect information about how you use our services, including dashboard access, alert interactions, and system configurations.
2. How We Use Your Information
- To provide and maintain our AI detection services
- To send you alerts and notifications about detected threats
- To improve and optimize our AI algorithms
- To process payments and manage your account
- To communicate with you about service updates and support
- To comply with legal obligations and protect our rights
3. Data Storage and Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for video data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Access logging and monitoring
Video data is stored securely and retained according to your subscription plan. You can request data deletion at any time.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- With service providers who assist in operating our services (under strict confidentiality agreements)
- In connection with a business transfer or merger
- To protect our rights, property, or safety
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@retailguardai.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Legal Business Name: Retail Edge Systems LLC
Physical Address: 7215 Primrose Ln, Grand Blanc, MI 48439
Phone: 617-785-4852
Email: privacy@retailguardai.com
Tax ID / Registration Number: 99-1442563