Last Updated: November 27, 2025

These Terms and Conditions ("Terms") govern your use of Retail Guard AI's services, software, and website operated by Retail Edge Systems LLC ("Company," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.

Legal Business Name: Retail Edge Systems LLC
Tax ID / Registration Number: 99-1442563

1. Acceptance of Terms

By accessing or using Retail Guard AI services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

Retail Guard AI provides AI-powered theft detection and security monitoring services for retail businesses. Our services include real-time video analysis, threat detection, alert notifications, and dashboard access.

3. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You must use our services in compliance with all applicable laws and regulations
• You are responsible for ensuring proper installation and maintenance of cameras and equipment
• You must not use our services for any illegal or unauthorized purpose

4. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We collect and process video data and other information as described in our Privacy Policy. By using our services, you consent to such processing.

5. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted or error-free service. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

6. Intellectual Property

All content, software, and materials provided by Retail Guard AI are protected by intellectual property laws. You may not copy, modify, or distribute our proprietary technology without explicit written permission.

7. Limitation of Liability

Retail Guard AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim.

8. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use our services will cease.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page. Your continued use of our services after such changes constitutes acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Legal Business Name: Retail Edge Systems LLC
Physical Address: 7215 Primrose Ln, Grand Blanc, MI 48439
Phone: 617-785-4852
Email: legal@retailguardai.com
Tax ID / Registration Number: 99-1442563